When we can help
You are launching a platform, selling software or services, negotiating an enterprise agreement, or reviewing how data and intellectual property are handled in your contracts.
What the work can include
- SaaS, platform and customer terms
- Master services agreements, implementation terms and statements of work
- Integration, service and support arrangements
- Contractual data, privacy and security provisions
- Intellectual property allocation and privacy documentation
Decisions to work through
The customer relationship
Who contracts with whom, what is supplied, and how are subscriptions, implementation and support distinguished? Start with the service as it actually operates.
Data and intellectual property
What information and IP move between customers, your business and providers? Identify ownership, permitted use and the factual commitments the documents need to address.
Delivery and change
How will acceptance, service levels, changes, renewal and exit work? Customer-facing promises need to match the delivery model and supplier dependencies.
What you should come away with
A coherent set of commercial terms, privacy documentation and implementation actions matched to how the product or service is delivered.
Where to start
SaaS & Platform Legal Framework begins with a discussion of your objectives and the documents already in place.
To help scope the work, gather:
- A description of the product, users and delivery model
- Existing customer terms, service descriptions and proposed enterprise requirements
- Information about data flows, service providers, IP ownership and relevant markets
How fees are approached
A defined framework may suit a fixed fee. Multiple products, enterprise negotiations or a complex implementation are usually staged by scope.
Penetration testing, technical cybersecurity, incident response, foreign-law clearance and sector-specific regulatory approval are not included. Specialist advice is coordinated where agreed.
Inclusions, revisions, delivery stages, assumptions and responsibilities are set out in the engagement before work begins.
More about our processPrepare for the conversation
Start with how the product is sold, delivered and supported, then identify the documents it needs.
Scoping a SaaS legal framework